At Samebike.ie, we are committed to providing high-quality e-bikes to our valued customers. We are pleased to offer a 12-month manufacturing warranty for all our e-bikes to ensure your peace of mind and satisfaction with your purchase.
Warranty Coverage:
Our 12-month manufacturing warranty covers defects in materials and workmanship that may arise during the normal use of the e-bike. This includes but is not limited to issues with the frame, motor, battery, and other essential components of the e-bike.
Warranty Terms:
Duration: The warranty period begins from the date of purchase and extends for 12 months.
Eligibility: The warranty is valid only for the original purchaser of the e-bike and is non-transferable.
Product Registration: We strongly recommend registering your e-bike on our website within 30 days of purchase to ensure a smooth warranty claim process. Please keep a copy of the purchase receipt for warranty verification purposes.
Exclusions: The warranty does not cover damages caused by:
- Improper assembly, installation, or maintenance.
- Accidents, misuse, or negligence.
- Modification or alterations to the e-bike.
- Normal wear and tear, including tire wear.
- Use of the e-bike for commercial purposes.
- Acts of nature, such as floods, earthquakes, or lightning strikes.
Warranty Claim Procedure: If you encounter any issues covered by this warranty, please follow these steps:
a. Contact our customer support team at [your contact email or phone number] to initiate the warranty claim process.
b. Our team will guide you through troubleshooting steps or request additional information as needed.
c. If the issue cannot be resolved remotely, we may request you to visit our service center or an authorized service partner for further evaluation.
d. If the defect is confirmed to be covered under the warranty, we will repair or replace the affected part(s) at no cost to you.
Repair or Replacement: In case of a warranty claim, we will determine whether a repair or replacement is most appropriate. If a specific part is no longer available, we reserve the right to replace it with an equivalent part.
Return Shipping: If a return shipment is required during the warranty process, we will cover the shipping expenses within Ireland.
Limitations: Our warranty obligations are limited solely to repair or replacement as described in this warranty policy. We are not liable for any indirect, incidental, or consequential damages arising from the use of the e-bike.
Please note that this warranty is in addition to any statutory rights you may have under applicable consumer protection laws. For any questions or concerns about our warranty, please don’t hesitate to reach out to our customer support team.
Last updated: 2023
support@samebike.ie
