Thank you for choosing Samebike.ie for your e-bike purchase. This Shipping Policy outlines the shipping and delivery procedures for our products. By placing an order with us, you agree to adhere to the terms and conditions of this policy.
- Shipping Methods
We offer various shipping methods to ensure your e-bike reaches you in a timely and secure manner. The available shipping options will be displayed during the checkout process, and you can choose the one that best suits your needs.
- Delivery Timeframes
a. In-Store Pickup: If you prefer to collect your e-bike from our store located in Dublin, you can select the “In-Store Pickup” option during checkout. Your bike will be ready for collection on the same day, provided it is available in-store.
b. Express Delivery: For customers located in Dublin or nearby areas, we offer an Express Delivery option, which guarantees delivery within 1-2 business days from the date of purchase, subject to product availability.
c. Standard Delivery: For customers located outside Dublin, we provide Standard Delivery. Delivery timeframes may vary based on your location, but we strive to deliver your e-bike within 3-5 business days, subject to product availability.
- Shipping Fees
Shipping fees will be calculated based on the chosen shipping method and your delivery address. The applicable shipping charges will be displayed during the checkout process, and you will have the opportunity to review them before finalizing your order.
- Shipment Confirmation
Once your e-bike is dispatched for delivery, we will send you a shipment confirmation email containing relevant tracking information. You can use this information to monitor the status and estimated delivery time of your order.
- Delivery Address
Please ensure that you provide an accurate and complete delivery address during the checkout process. We are not responsible for delayed or failed deliveries resulting from incorrect address details. If you need to change your delivery address after placing the order, please contact our customer support team as soon as possible to assist you.
- Product Availability
In case the specific e-bike model you have chosen is not available in our Dublin store, delivery may take longer. We will promptly inform you about any potential delays and provide an estimated delivery timeframe. We appreciate your understanding in such situations.
- International Shipping
Currently, Samebike.ie offers shipping services within Ireland only. We do not provide international shipping at this time.
- Shipment Damage and Loss
We take every precaution to ensure your e-bike reaches you in perfect condition. However, in the unlikely event that your shipment arrives damaged or goes missing, please contact our customer support team immediately. We will work diligently to resolve the issue and provide suitable compensation or a replacement, as applicable.
- Changes to Shipping Policy
We reserve the right to modify or update our Shipping Policy at any time without prior notice. The latest version of the policy will be posted on our website. By continuing to use our services, you agree to be bound by the most recent version of this Shipping Policy.
- Contact Information
If you have any questions or concerns regarding our Shipping Policy, please feel free to contact our customer support team at [your contact email or phone number].
Last updated: 2022
Please note that this is a general template for a shipping policy and should be customized to fit the specific shipping practices and procedures of Samebike.ie. Additionally, it is recommended to seek legal advice to ensure compliance with relevant laws and regulations