At Samebike.ie, we understand that circumstances may change, and you may need to cancel your order. We aim to provide a transparent and fair cancellation policy to ensure a smooth process for our valued customers. Please review our cancellation policy below:
- Order Cancellation Timeframe:
You have the right to cancel your order within 24 hours of placing it. If you decide to cancel after this timeframe, your order may have already entered the processing or shipping stage, and cancellation may not be possible. To request a cancellation, please contact our customer support team as soon as possible through [your contact email or phone number].
- Cancellation Eligibility:
a. Pre-Shipment Cancellation: If you request to cancel your order before it has been shipped, and the 24-hour cancellation window has not elapsed, we will process your cancellation and issue a full refund.
b. Post-Shipment Cancellation: If your order has already been shipped, and you wish to cancel, you will need to follow our Return and Refund Policy. In such cases, you may be responsible for the return shipping costs, and a restocking fee may apply.
- Refund Process:
a. Pre-Shipment Cancellation: If your order is eligible for a pre-shipment cancellation, we will initiate the refund process within 3-5 business days of receiving your cancellation request. The refund will be issued to the original payment method used during the order placement.
b. Post-Shipment Cancellation: If your order has already been shipped, and you are eligible for a refund according to our Return and Refund Policy, we will process the refund after receiving and inspecting the returned e-bike. The refund amount may be subject to deductions for any applicable return shipping costs and restocking fees.
- Non-Cancellable Items:
Certain items may be non-cancellable or non-refundable. This includes customized or personalized e-bikes, as well as e-bikes that have been significantly used or damaged after delivery.
- Communication and Documentation:
All cancellation requests must be made in writing, either via email or through our customer support portal. Please include your order number and relevant details to facilitate a prompt and accurate cancellation process.
- Changes to Cancellation Policy:
We reserve the right to modify or update our cancellation policy at any time without prior notice. The latest version of the policy will be posted on our website. By continuing to use our services, you agree to be bound by the most recent version of this cancellation policy.
Please note that our cancellation policy is subject to our terms and conditions. For any questions or concerns regarding the cancellation process, feel free to contact our customer support team at [your contact email or phone number].
Last updated: 2023
support@samebike.ie
